The Sustain:Green Prepaid Card FAQs

If you have questions about your Sustain:Green Prepaid Card, how to use it, or its benefits, please review the list of frequently-asked questions below for an answer.

The Sustain:Green Prepaid Card combines the best features of a checking account and credit card, while eliminating the risk of overdraft fees, bounced check fees, late fees, interest charges and credit card debt. Most importantly, it allows you to take a personal stand against climate change and global warming and in support of sustainable living. Each time you make a purchase using the Sustain:Green Prepaid MasterCard, we reduce your carbon footprint by eliminating two pounds of carbon for every $1 you spend, while providing funding for projects designed to help preserve and restore rainforests.1

Add money to your Sustain:Green Prepaid MasterCard and used it to make purchases at millions of merchants worldwide, everywhere Debit MasterCard is accepted – in stores, online, by phone and at ATMs. It is convenient and safer than cash. Because it is a Prepaid Card, and not a Credit Card, you can only spend the money you add to it. Your deposits are FDIC insured and, if your card is lost or stolen, you are protected by the MasterCard Zero Liability policy.2

If a prepaid card is not right for you, and if you have a good credit history, we invite you to apply for the Sustain:Green MasterCard.

1 - For additional details on how we reduce your carbon footprint and fund rainforest projects, click here.

2 - See Cardholder Agreement for conditions, requirements and exceptions.

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Any U.S. resident with a verifiable U.S. address (no P.O. Boxes) and a valid social security number who is age 18 or older.

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No. Any permanent resident age 18 and over with a verifiable U.S. address (No PO Boxes) and a valid social security number can get a card.

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Yes! Approval depends only on our being able to verify your personal information. You are required to provide a valid Social Security number, date of birth, and physical proof of your address within the U.S. We do not perform credit checks.
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Yes! When you order your card, you can select a Custom Picture Card. You can upload any picture of yours or create your own custom card design. Make your Sustain:Green card unique, and then send us an instagram of you and your custom card at sustaingreen#. You just cannot use any logos or brands (such as a sports team) anywhere in your picture.

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View our Schedule of Fees. The fees are charged directly to your card.

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You can get one additional cards to share your account, as long as that person is 18 or older. Just call the customer service number on the back of your card.
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The Sustain:Green Prepaid MasterCard only lets you spend the money that you put on the card; a credit card let's you spend on credit - essentially borrowing money each time you buy something. Credit cards require credit approval, which can be a problem for many people. We do not require any credit checks. With credit cards, you can spend more than you have, potentially running up credit card debt and high interest payments. Many Americans, especially college students, have had problems with credit card debt. Since you can only spend what you add to your prepaid MasterCard, you avoid the debt and interest trap. However, if a prepaid card is not right for you, and if you have a good credit history, we invite you to apply for the Sustain:Green Credit Card.

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Credit bureaus currently do not take into account usage of any prepaid card. However, Sustain:Green expects to offer a Credit Card shortly, and we expect to take into account usage of the Sustain:Green Prepaid MasterCard for cardholders using Direct Deposit who later apply for our Sustain:Green Credit Card.

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The overwhelming majority of scientists agree:

  • GLOBAL WARMING IS REAL 
  • GLOBAL WARMING IS CAUSING CHANGES TO THE CLIMATE, POTENTIALLY THREATENING OUR WAY OF LIFE AND FUTURE
  • THIS CLIMATE CHANGE IS DUE TO RISING GREENHOUSE GASES, LIKE CO2
  • THIS INCREASE IS DUE TO HUMAN ACTIONS, PARTICULARLY BURING FOSSIL FUELS AND DESTROYING FORESTS

With the Sustain:Green Card you can join the fight against climate change. We eliminate 2 lbs. of CO2 for every $1 you spend, addressing the fundamental cause of global climate change.1

My Card, My Planet, My Solution

1 - For additional details on how we reduce your carbon footprint and fund rainforest projects, click here.

The destruction rainforests is one of the major causes of climate change. Through a special partnership, all of the proceeds we spend on buying and retiring CO2 are donated to the Mata No Peito initiative, which will provide seed capital to innovative forestry projects focused on preserving or reforesting the Brazilian rain forest. Click here to read more about our partnership with Mata No Peito and the American Carbon Registry.

First, use our carbon calculator to figure out your carbon footprint. Once you have a Sustain:Green Prepaid MasterCard, you can save the results. Then just log in to your personal home page and you can see how much you have reduced your carbon footprint and helped sustain the planet.

Trees should last hundreds of years, not plastic cards. Have you thought about what happens to all of the old prepaid, debit and credit cards? Did you know that there are well over 1 billion debit and credit cards in circulation in the U.S. alone, with an estimate 500 million cards thrown out each year. Each of these cards can take hundreds of years to decompose. Unlike these cards, the Sustain:Green Prepaid MasterCard is made from a special biodegradable PVC. Biodegradation begins when the cards are put in commercial and home compost, trash dump, or even just buried in the ground.

Absolutely. We have some great tips for reducing your carbon footprint. You can also reduce your carbon footprint more by buying carbon offsets. We hope that you will use the Sustain:Green card every day to reduce your carbon footprint and that of the products you buy. But what if you are doing something where the reduction from the card is not quite enough, such as flying overseas or having a really big party? Then you can purchase additional carbon offsets from us, to reduce or eliminate the footprint of that special event. Buying offsets is a great way to become carbon neutral and minimize your impact on the planet while living a more sustainable life. Also, fighting climate change is a global effort that we have to accomplish together. Spread the word about the fight against climate change and how getting the Sustain:Green Prepaid MasterCard can help. Refer-a-Friend and you can earn some extra cash, reduce you footprint a little more, and your friend can save some money.

Together we can make a big difference by spreading the word about our cards and how they help fight global climate change and fund reforestation projects. Tell your friends, classmates, co-workers, social network and followers. If you get a friend to sign up, we will give both of you a $5 cash reward AND you will reduce your carbon footprint by an extra 100 lbs. With our apps, it is easy to reach out to everyone you know who cares about the planet, using email, facebook, twitter, your personal blog and other ways. Refer-A-Friend.

We are also always looking for creative and social savvy students to be a part of an exciting and rewarding marketing program. Learn more about our College Ambassador Program.

Help the planet - make some cash - save your friends some cash.

Order your Sustain:Green Prepaid Card here. You can order a card with one of our standard images or create a custom picture card with your own photograph or design. All you need to order is your name, address, email, birth date and a form of payment, such as a credit card, debit card, prepaid card or PayPal account. After you receive your card, you can activate it and set up features such as text alerts and direct deposit.

You card should arrive via US Postal First Class Mail 7-10 days after you order it.

Call the Activation Number on the back of your card - 855-709-1716. We will ask you for your social security number when you activate. The USA PATRIOT Act is a federal law that requires us to do this.

Also, your welcome package contains a Direct Deposit Form. Give it to your employer or benefits provider to ensure that your payroll or benefits arrive on your card. If you need a new Direct Deposit Form, click here or call Customer Service using the number on the back of your card. Remember, Direct Deposit is the fastest way to get your money and it can save you money and earn you discounts.

When you receive your Sustain:Green Prepaid MasterCard, you will have a temporary Personal Identification Number (PIN) in your welcome package. We suggest you change your PIN to something only you know. You can do this by logging in to your personal homepage. You will need your PIN to use an ATM. You will also need your PIN to make a purchase, IF you select "debit" in order to get cash back. You will not need your PIN to make a purchase if you select "credit."

You can choose to receive text message alerts about your card balance, card loads or purchases. To opt-in, either log in to your personal homepage or contact customer service using the number on the back of your Sustain:Green Prepaid Debit MasterCard. We do not charge for this service, but your wireless carrier may assess SMS messaging fees.

Coming Soon - you will be able to create a personal savings account to set aside some money - use it to save up for a special purchase, for holiday gifts or for emergencies. We will even pay you interest on your savings account balance.

With Direct Deposit, transferring your paycheck to your Sustain:Green Prepaid MasterCard is not only free, but you get your money faster than depositing a check. Your funds will automatically appear in your account, ready for use. Best of all - DIRECT DEPOSIT SAVES YOU MONEY. With $2,000 in total monthly direct deposit, we eliminate your monthly maintenance fee - your card is FREE. With $1,000 in total monthly direct deposit, we lower your monthly maintenance fee to only $2.95. With $500 in total monthly direct deposit, we lower your monthly maintenance fee to only $3.95. A direct deposit form was included in your cardholder welcome package, but if you need a new form, [click here].
It is fast and easy to have your tax refund put directly on your Sustain:Green Prepaid MasterCard. Just give your tax preparer a copy of our [Direct Deposit Form] to the local office. And remember to sign up for FREE Text Alerts, so we can tell you exactly when your money is on your card.
Unemployment benefits can be set up for direct deposit as well. This can usually be set up by either calling the 800 number for unemployment or by submitting a copy of our [Direct Deposit Form to the local office. And remember to sign up for FREE Text Alerts, so we can tell you exactly when your money is on your card.
(Social Security, SSI, SSD, VA Benefits): Call the customer service number on the back of your Sustain:Green Prepaid MasterCard to have your benefits set up. Instead of receiving a monthly paper check, funds will be directly deposited to card each month so you can withdraw money from any ATM, or use the card to make payments or purchases, wherever MasterCard is accepted. And remember to sign up for FREE Text Alerts, so we can tell you exactly when your money is on your card.

Yes. You can load a tax refund or any other one-time payment from anyone that offers direct deposit. Just give your tax preparer or whomever is giving you the payment a copy of our Direct Deposit Form. And remember to sign up for FREE Text Alerts, so we can tell you exactly when your money is on your card.

The person sending the funds to the card will designate the day that the funds are to be deposited, such as your pay day. The funds will be available on your card on that date.
The Sustain:Green Prepaid MasterCard is perfect for allowances, and it can help you save money. You can set up a recurring allowance payment onto your card from a parent or anyone else. Have the person providing the funds follow the same directions as a one-time transfer from a checking account to your card, except set it up as a regularly scheduled repeating payment in their online banking account. All you have to do is enter the routing number and bank transit number (from your direct deposit form) into your online banking account. These numbers were provided with your account welcome materials, or you can get your routing and transfer number using our [direct deposit form]. Also, in any month when you transfer at least $500 from a checking account, we give you a discount on your monthly fee; deposit enough and we completely eliminate your maintenance fee for that month. See your Schedule of Fees for additional details.
Transferring money from a checking account to your card is quick and easy. All you have to do is enter the routing number and bank transit number (from your direct deposit form) into your online banking account. You can get your routing and transfer number using our [direct deposit form] or with your account welcome materials. Also, in any month when you transfer at least $500 from a checking account, we give you a discount on your monthly fee; deposit enough and we completely eliminate your maintenance fee for that month. See your Schedule of Fees for additional details.
You can get cash back when you make a purchase at a retail location. If you want cash back at the register, you’ll want to use your PIN and select “debit.” You can receive cash back at participating merchants who accept MasterCard Debit cards. There is no fee for the cash back feature. However, you may incur a transactional fee for the PIN debit. Additional, cash back limits may apply. See your Schedule of Fees for additional details.
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Use PayPal to easily transfer money to your Sustain:Green Prepaid MasterCard® account. If you have a PayPal account, just use your [Direct Deposit information] to add your Sustain:Green Prepaid MasterCard as a bank account. Once it has been verified by PayPal, you can start transferring money to your Sustain:Green Prepaid MasterCard. Get your [Direct Deposit information here]. You can also use your card with PayPal for making online purchases.
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Load cash onto your Sustain:Green Prepaid MasterCard by purchasing a Green Dot MoneyPak®, available at more than 50,000 locations nationwide, including Walmark, CVS, K Mart, Rite Aid, 7 Eleven and Walgreens. Find the card in the prepaid card section of the store, take it to a register, and load with cash. You do not have to fill out any forms or provide any personal information at the store. To instantly apply the funds to your Sustain:Green Prepaid MasterCard, visit www.moneypak.com  or call 800-GREENDOT. While we will not charge you a fee for this load, a third-party fee from GreenDot will apply. Always keep your receipt.
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Load cash on your Sustain:Green Prepaid MasterCard at over 40,000 Western Union locations in the United States. You do not have to fill out any forms or provide any personal information at the store, and your money will sho up on your card right away. While we will not charge you a fee for this load, a third-party fee from WesternUnion will apply. Find A Western Union Near You.
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You can make deposits to your Sustain:Green Prepaid MasterCard at any time. There is no limit on the number of times you can deposit funds. To find your dollar deposit limits please see your schedule of fees.
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Your Sustain:Green Prepaid MasterCard works just like a credit card, but you can only charge what you have in your account, so you can't overspend and run up debt. When making purchases at retail locations, you can use your Sustain:Green Prepaid MasterCard as Credit or Debit. When choosing Debit you will be asked to enter your PIN number and there may be an associated service fee. By choosing Credit there will NOT be any transaction fees charged to your account. When making purchases online or by telephone, you may be asked for your CV2 number, which is the three-digit number located on the back of your card by your signature.
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We offer many free and easy ways to check your balance and card activity. [Log in] to your personal homepage from your smartphone, tablet or PC. Sign up for text message updates and alerts. Or call the customer service number on the back of your card and use the interactive voice response system. These services are all FREE.
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Your money is safe! Backed by the Federal Deposit Insurance Corporation (FDIC), an independent agency of the United States Government, you’re protected against the loss of your deposits.
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You can use your Sustain:Green Prepaid MasterCard to pay at the pump, but it may be better for you to pay the cashier. To pay at the pump, you must press "debit" at the gas pump; if you press "credit" you will not be able to "pay at the pump." Be aware gas stations will hold up to a $100 hold on your card before you start pumping. If you have less than $100 on your card, it will be declined at the pump. If you spend less than $100, you will still have the full amount of $100 held on your card for several days. This extra amount will be released once the gas station settles for the actual cost of the gas you purchased. To avoid this, go inside and pay the cashier instead of paying at the gas pump. The gas station will charge you the exact amount for the gas you purchase and NOT hold any extra money.
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Your Sustain:Green Prepaid MasterCard likely does not have enough available funds. Some transactions are declined because the purchase transaction is greater than the amount on the card. The merchant does not know your card's balance, just that there is not enough. You will need to split the payment. Let the cashier know the exact amount you want charged on your card, then pay for the rest with another form of payment, such as cash. Cards can be declined at places like restaurants because the restaurant automatically adds an anticipated tip amount to the card authorization, which may bring the total over your available card balance. When using your Sustain:Green Prepaid MasterCard at a restaurant, be sure your card has enough funds to cover the ticket plus a 20% tip amount even if you don't plan to tip that much or if you want to leave your tip in cash.
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If you need to buy something which is more than your available balance, you will need to split the payment. Let the cashier know the exact amount you want charged on your card, then pay for the rest with another form of payment, such as cash.
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To view your monthly statements, log in to your personal homepage (the Login link opens a popup login page for the person account page hosted by FV). You may also request a paper statement (See your terms and conditions & for associated fees).
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Transferring money between cards could not be any easier. Just [log in] to your personal account page, enter your card number and the recipients card number. That's it. And in a few minutes the transfer will be done.
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Some merchants place a hold on your funds in an amount higher than the actual service. For example, when your purchase $30 at a restaurant, they might withhold $35 to cover a possible tip. This does not mean they are charging you more, and any hold will be removed from the card account automatically as soon as the merchants release the pending hold provided the actual amount does not exceed the amount withheld. If there is no charge on your card account yet, please give the merchant time to process the charge and release the funds. This usually takes five days. If the actual charge has posted to your card account and there is still a hold on your funds. The temporary hold will usually come off your card account in approximately five days.
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You can find your daily withdrawal/spending limits located on the schedule of fees. Your schedule of fees can be found located on the back of your card carrier.
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You can withdraw funds off of your card and get account information using an ATM. To get funds, insert your card in the machine and follow the instructions for entering your Personal Identification Number (PIN). Once your PIN has been entered successfully, you can choose to withdraw funds or perform a balance inquiry. To withdraw cash, press “withdraw from checking” and enter the amount to withdraw. Sustain:Green is a member of the MoneyPass network. This network allows you to use their ATMs without being assessed a fee from the ATM owner leaving only the Sustain:Green charge. In order to locate a MoneyPass surcharge free ATM in your area go to http://www.moneypass.com/atm-locator.aspx. You can also download a free smart phone app. You may also use a non-MoneyPass ATM, but the owner of that ATM may charge a fee in addition to the Sustain:Green Prepaid MasterCard ATM fee; this fee must be disclosed before that transaction is completed.
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What if you need to get some cash off of your card, but you cannot find an MoneyPass ATM? Rather than use an out-of-network ATM, and pay the ATM a usage fee, ask for Cash Back when you make a purchase at a retail location. If you want cash back at the register, you’ll want to use your PIN and select “debit.” You can receive cash back at participating merchants who accept MasterCard Debit cards. There is no fee for the cash back feature. However, you may incur a $0.50 transactional fee for the PIN debit. Additional, cash back limits may apply. See your Schedule of Fees for additional details.
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Your ATM daily withdrawal limits can be found on your schedule of fees you received with your card. There may be a fee for both domestic and international ATM withdrawals (please see fee schedule in the terms and conditions).
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Most any bill you can pay with a credit card, you can pay with your Sustain:Green Prepaid MasterCard. For your cell phone, cable, electric or any other bill you can pay online, just enter your card number. Coming soon we will have new tools to let you pay your bills directly from your own personal account page.
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If you need to pay some bills with a check, we have you covered. When you cannot use your bill pay system, use our prepaid checks to pay your utility bills, mortgage and rent, instead of using money orders or cash. To order checks, you must have money on your card, including enough funds to pay for the check order. All checks must be authorized before being given for payment, and you must have available funds for the amount of the check and the processing fees for the check to be authorized. To order checks, call the customer service number on the back of your Sustain:Green Prepaid MasterCard. Review your Schedule of Fees for all fees associated with prepaid checks. Check Authorization Process:
  1. Call the 800 number printed on the upper left corner of the check to authorize the check for a specific dollar amount.
  2. You will get an authorization code, which you need to immediately write on the check, in the box labeled "Authorization Code." This confirms the check was properly authorized.
  3. As soon as a check is successfully authorized, the amount authorized will be deducted from your account.
  4. The merchant can call the 800 number listed beneath the “Pay to the Order of” line to verify that the check is valid for the dollar amount written on the check by the cardholder.
  5. If you have problems with any of these steps you can always call us at the number on the back of your card for assistance.
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Direct Deposit Saves You on Your Monthly Account Fee
Not only is Direct Deposit a FREE service, but it saves you money. With $2,000 in total monthly direct deposit, we eliminate your monthly maintenance fee - your card is FREE. With $1,000 in total monthly direct deposit, we lower your monthly maintenance fee to only $2.95. With $500 in total monthly direct deposit, we lower your monthly maintenance fee to only $3.95.

Direct Deposit Eliminates Check Cashing Fees
If you don't have a checking account, check cashing fees are expensive. Eliminate them, and save the trip, by switching to Direct Deposit.

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Together we can make a big difference by spreading the word about our cards and how they help fight global climate change and fund reforestation projects. Tell your friends, classmates, co-workers, social network and followers. If you get a friend to sign up, we will give both of you a $5 cash reward AND you will reduce your carbon footprint by an extra 100 lbs. With our apps, it is easy to reach out to everyone you know who cares about the planet, using email, facebook, twitter, your personal blog and other ways. refer-a-friend

If you are a blogger, environmental new site, or non-profit, contact us about partnership opportunities that could earn you money, while eliminating your carbon footprint and fighting climate change.

We are also always looking for creative and social savvy students to be a part of an exciting and rewarding marketing program. Learn more about our College Ambassador Program.

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Together we can make a big difference by spreading the word about our cards and how they help fight global climate change and fund reforestation projects. Tell your friends, classmates, co-workers, social network and followers. If you get a friend to sign up, we will give both of you a $5 cash reward AND you will reduce your carbon footprint by an extra 100 lbs. With our apps, it is easy to reach out to everyone you know who cares about the planet, using email, facebook, twitter, your personal blog and other ways. Refer-A-Friend

If you are a blogger, environmental new site, or non-profit, contact us about partnership opportunities that could earn you money, while eliminating your carbon footprint and fighting climate change.

We are also always looking for creative and social savvy students to be a part of an exciting and rewarding marketing program. Learn more about our College Ambassador Program.

Help the planet - make some cash - save your friends some cash.

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First, use our carbon calculator to figure out your carbon footprint. Once you have a Sustain:Green Prepaid MasterCard, you can save the results. Then just log in to your personal home page and you can see how much you have reduced your carbon footprint and helped sustain the planet.

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Please let me know when I can apply for the Sustain:Green Prepaid Card.

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